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July 31, 2018

Emirates has finally apologised to the mother of a 17-year-old boy with epilepsy, who was forced to disembark from a flight from Dubai to France.


Emirates said: "We are very sorry for any distress and inconvenience caused to Ms (Isabelle) Kumar and her family.

"Such situations are usually difficult for operational staff to assess, and they opted to act in the best interest of our passengers' safety as well as on advice from our medical team. Our customer service team has been in touch with the family, and we have offered them complimentary hotel stay while in transit and rebooked them on another flight departing on 26 July."


Undoubtedly the change to Eli's schedule would have been traumatising for him. 


Emirates staff appeared to have been inadequately trained to manage the situation and asked family to produce a medical certificate to evidence Eli's autism and epilepsy. 

According to media reports, Eli, is the son of Euronews journalist Isabelle Kumar, and there has been an international outcry due to the decision take by Emirates staff to disembark the family.  At SEN World we hope this never happens to another family and Emirates engage with professionals to train staff appropriately. 

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